Refunds and returns

Change of mind

Bids are binding (see the Auction rules). Our policy on change-of-mind returns: These details will be posted before bidding opens.

Damaged in transit

If a lot arrives damaged, email asadigitalart000@gmail.com with your lot number and photos of the item and packaging, and keep the packaging until the claim is settled. Claim deadlines and remedies: These details will be posted before bidding opens.

Not as described

If a lot is materially different from its description, for example it is synthetic, lab-grown or treated when the listing said otherwise, or its size or weight is significantly off, email us with your lot number and photos. Claim deadlines, return steps and who pays return shipping: These details will be posted before bidding opens.

Lost packages

If your lot hasn't arrived, contact us and we'll work with the carrier. Lost-package timelines: These details will be posted before bidding opens.

How refunds are paid

Approved refunds go back to the original payment method. Refund timing: These details will be posted before bidding opens.